Hermes Parcelnet

Delivery Manager - Bromley & South East London

Town/City Maidstone
Posted Date 1 year ago(27/01/2017 15:02)
Job ID
Number of Positions
Field Team


The UK's largest home delivery courier network, Hermes deliver more than 251 million items a year on behalf of the biggest names in retail. Our 12,000 hard working lifestyle Couriers make this happen and provide a high quality doorstep service, with our Delivery Managers supporting and inspiring them along the way.


The Delivery Manager is essential in overseeing and managing the region’s couriers ‘final mile’ delivery service.


Your job will be to ensure that the business and customer expectations are met along with making sure KPIs are continually monitored in order to develop contingency planning, issue resolution and escalation management.


You'll have accountability for specific tasks such as:

  • Reviewing the service performance with self-employed couriers for all delivery types
  • Working alongside the Compliance Manager on targets
  • Interviewing, selecting and on-boarding couriers that fit the courier profile
  • Negotiating service cost, pay rates & rate reviews for couriers
  • Responsible for Service performance in nominated Sub Depots


You will have the passion, drive and confidence to work with depots across the region as part of a growing team.


Essential Skills for the role:

  • Prepared to deal with challenging situations
  • Adaptable to different styles and behaviours within the team
  • Be an effective communicator (to couriers)
  • Problem solving and planning effective contingencies and solutions
  • Competent negotiation skills
  • Competent in data interrogation and basic understanding of excel and well as being computer literate
  • Professional appearance, articulate and able to communicate confidently at all levelsWe welcome applications from candidates with a background in Operations, Logistics, Sales and Retail.

We offer you: 

  • Full training along with a supported induction process
  • Company car
  • Mobile phone and IPad
  • Bonus up to £4,000
  • £42 monthly meal allowance


Hermes isn't just about parcels, it's about people and being part of a team. Building those key relationships internally and externally, delivering an excellent customer service experience. If you are self-motivated, thrive on daily challenges and enjoy working as part of a team, we want you to be part of Hermes!


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