The UK's largest home delivery courier network, Hermes deliver more than 251 million items a year on behalf of the biggest names in retail. Our 12,000 hard working lifestyle Couriers make this happen and provide a high quality doorstep service, with our Delivery Managers supporting and inspiring them along the way.
The Delivery Manager is essential in overseeing and managing the region’s couriers ‘final mile’ delivery service.
Your job will be to ensure that the business and customer expectations are met along with making sure KPIs are continually monitored in order to develop contingency planning, issue resolution and escalation management.
You'll have accountability for specific tasks such as:
You will have the passion, drive and confidence to work with depots across the region as part of a growing team.
Essential Skills for the role:
We offer you:
Hermes isn't just about parcels, it's about people and being part of a team. Building those key relationships internally and externally, delivering an excellent customer service experience. If you are self-motivated, thrive on daily challenges and enjoy working as part of a team, we want you to be part of Hermes!