The UK's largest home delivery courier network, Hermes will delivered more than 260 million parcels last year on behalf of the biggest names in retail and our network of over 14,500 hard working lifestyle Couriers make this happen providing a high quality doorstep service. We employ over 2,500 people; delivering parcels to over 190 countries.
We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us!
How it feels to work for us:
Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.
The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.
Reporting into the Contractor Manager this role is responsible for the day to day implementation of Hermes Approved Delivery contractors across the Hermes UK delivery Network. You’ll Liaising with the Delivery Planning Team, Field Team and Depot Network and Loss Prevention colleagues on Next Day, Collections and Missing Parcels enquiries using various MI and reporting, Enquiries and KPI Reports.
You'll have accountability for specific tasks such as:
This role covers Bradford, Sheffield, Peterborough, Newmarket and Coventry.
You will have the passion, drive and confidence to work cross functionally across the region as part of a growing team.
Essential Skills for the role:
We offer you:
Hermes isn't just about parcels, it's about people and being part of a team. Building those key relationships internally and externally, delivering an excellent customer service experience. If you are self-motivated, thrive on daily challenges and enjoy working as part of a team, we want you to be part of Hermes!