Hermes Parcelnet

Assistant Contracts Manager - East

3 weeks ago
Job ID
2017-5323
Number of Positions
1
Department
Field Team
National

Overview

The UK's largest home delivery courier network, Hermes will delivered more than 260 million parcels last year on behalf of the biggest names in retail and our network of over 14,500 hard working lifestyle Couriers make this happen providing a high quality doorstep service. We employ over 2,500 people; delivering parcels to over 190 countries.

 

We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us!

 

How it feels to work for us:

Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.

The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.

Responsibilities

Reporting into the Contractor Manager this role is responsible for the day to day implementation of Hermes Approved Delivery contractors across the Hermes UK delivery Network. You’ll Liaising with the Delivery Planning Team, Field Team and Depot Network and Loss Prevention colleagues on Next Day, Collections and Missing Parcels enquiries using various MI and reporting, Enquiries and KPI Reports.

 

You'll have accountability for specific tasks such as:

  • Create a standard where contract solutions compliance is controlled to achieve the agreed service and cost criteria to our final customers.
  • Build and develop effective working relationships with contractors.
  • To ensure Hermes processes are followed by Contractors for delivery and for sub depot management.
  • Maintenance of individual Contractor records including back-up solutions.
  • Responsible for the administration and implementation of agreed Contractor Pay.
  • To liaise effectively with the Depots and Field to ensure the agreed service levels are established and maintained to provide a consistent quality service to the Contractors, Sub Depots and Couriers.
  • To work with the Contractor Manager to continually review and develop the Model to ensure it meets our client and end customer demands.

This role covers Bradford, Sheffield, Peterborough, Newmarket and Coventry.

 

Qualifications

You will have the passion, drive and confidence to work cross functionally across the region as part of a growing team.  

 

Essential Skills for the role:

  • Previous people-management & relationship management experience.
  • Self-motivated with a proven ability to get things done.
  • Excellent communication & influencing skills.
  • Problem solving & planning effective contingencies and solutions.
  • Competent negotiation skills
  • Exceptional Customer service experience.

We offer you:

  • Full training along with a supported induction process
  • 26 days holiday plus bank holidays
  • Company Car
  • Phone, Laptop
  • Hermes pension up to 5%
  • Life Assurance
  • Income Protection

 

Hermes isn't just about parcels, it's about people and being part of a team. Building those key relationships internally and externally, delivering an excellent customer service experience. If you are self-motivated, thrive on daily challenges and enjoy working as part of a team, we want you to be part of Hermes!

 

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