Hermes Parcelnet

Regional Compliance Manager

2 months ago
Job ID
2017-5799
Number of Positions
1
Department
Field Team
Thurrock

Overview

We understand how hectic life can be sometimes. Whether you need that outfit for a special occasion or waiting to receive a gift from a loved one, Hermes is here to make your life simpler. We provide a range of flexible and affordable parcel delivery solutions whether it’s to your home, work address, local ParcelShop or via click and collect. Our mission is to offer a fantastic customer experience, with choice and convenience to suit our demanding lifestyles – and Hermes strives to continue to offer its customers the best value.

 

That’s why having a committed and dedicated team is so important; we believe in what we do and the difference our hard work makes to online shoppers both in the UK and Internationally.

 

How it feels to work for us

Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.

 

The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.

Responsibilities

The Regional Compliance Manager is accountable for hitting regional targets through leadership and drive to ensure the regional compliance targets and SLAs on all key KPI categories are met and delivered through the compliance management team, field team and couriers. You'll oversee the detailed analysis of all MI reports and the data behind these reports to drive focus for improvements, creating action plans and leadership to the Compliance managers for best practice methodologies and continual improvement.

 

Key Responsibilities:

  • Lead and manage the compliance management team to hit all the regional compliance targets which meet our company, client and customer expectations.
  • Responsible for ETA - drive and ownership for continuous improvements on ETA.
  • Responsible for HCEM – analyse report to identify compliance failure points and work with compliance managers and Field team to ensure that repeat offenders are identified managed in an effective manner.
  • Responsible for regional claims and enquiries.
  • Responsible for production of Daily/Weekly MI analysis.
  • Manage regional action plans - working with the Compliance/Field managers, lead the formulation of action plans for continual improvements that will improve poor service and compliance as well as identifying and closing performance gaps within the courier network.
  • Supporting weekend coverage on a rota basis as agreed with your Regiuonal Delivery Manager.

Qualifications

The ideal candidate will be a strong leader and influencer for all regional improvements in compliance management therefore you must be able to demonstrate building effective relationships with key stakeholders across all levels for continuous improvement such as sub depot controllers, the loss prevention team and the depot teams to create a team ethic and focus on all compliance issues for the region. You'll have strong analistical skills with good understanding of Excel, Word and Powerpoint and be able to create spread sheets and pivot tables. You’ll be able to demonstrate good problem solving skills, plan effective contingencies and solutions.

 

Hermes isn’t just about parcels, it’s about people. Building those key relationships, delivering excellent customer service and leading, supporting and motivating teams are the attributes we are looking for to support our growing business.

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