Award winning Hermes is the largest UK courier delivery service and we handled over 270 million parcels last year. We employ over 2,500 people, have over 10,000 self-employed couriers and deliver parcels to over 190 countries.
We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us!
How it feels to work for us:
Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.
The purpose of this role is to manage, develop & coach a team of Customer Service Advisors (CSA’s) to deliver high levels of customer service to our clients and customers. This must start and end in Customer Service from the 1st contact, throughout the life of that contact, to its final resolution and closure.
You will manage gthe performance of each and every team member to deliver service excellence for all contacts, including exception reporting, complaints and escalations ensuring all tasks are completed to SLA and within contractual agreements.