Hermes Parcelnet

IT Integration Manager

1 month ago
Job ID
2017-5868
Number of Positions
1
Department
IT
Morley

Overview

We are Hermes the UK’s leading consumer delivery company handing over 270 million parcels per year with a 15% growth year on year for the last five years.

 

We are embarking on a journey, utilising cutting edge technology to ultimately engage our customers at every touch point in their digital experience.

 

As a team, we innovate and challenge the status quo to meet the needs of our broad and varied client base.

We believe that every team member will play their part in achieving the goals of the team, department and company.  

 

As an individual, you'll have the support to grow and progress your career. We are building a learning culture, where it's safe to fail, and failures seen as learning opportunities.

 

We are establishing a team of skilled individuals with a passion for technology. 

Working in a fast paced agile environment, using eXtreme programming and software craftsmanship principles to produce high-quality solutions at speed.



Role Overview

 

As the IT Client Integration Manager you will be responsible for the introduction of Client related changes into IT and the delivery of IT Client Management activities for specific clients. 

Responsibilities

  • To be the ‘Face of IT’ to existing and prospective Hermes Clients acting as the IT liaison between the client and the business
  • To work with Sales and Marketing to ensure successful management of clients, products and prospects
  • Provide accurate and timely information on the take-on of new clients and detailed progress reporting
  • To work with IT Projects/Change and Development specifically in supporting the successful delivery of the IS change portfolio
  • To work with IT Services to ensure a successful day to day service delivery to clients
  • Approach change in a positive and creative manner to maximise the quality of delivery to clients
  • Develop , maintain and communicate strong governance processes to measure quality of data supplied to / from clients
  • Resolve client issues in a timely manner to the benefit of the Client and Hermes
  • To ensure all client communication is of a high quality, presenting Hermes as a quality service provider
  • To ensure that regular client contact is in place and to report on the performance of clients in the IT space
  • To ensure Hub and Depot testing is carried out prior to go live
  • Document review and archive to ensure only the most up to date documentation is being used

Qualifications

Essential

Understanding of integration processes

Excellent written and oral communication

Analytical thinking

Understanding of the development lifecycle

Ability to convert technical solutions to ‘business speak’

 

Desirable

Advanced Excel

Data Mining experience

Experience of Service Delivery and Continuous Improvement



As well as working with some of the most talented professionals in our industry, you can take full advantage of our fantastic benefits we have to offer here:

  • 26 days holiday + bank holidays
  • Pension
  • Free on-site parking
  • Flexible working hours
  • Laptop/mobile phone
  • Full training/development programme
  • Discounted gym and myHermes memberships
  • Subsidised on-site canteen
  • And so many more

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