Hermes Parcelnet

Depot General Manager

3 weeks ago
Job ID
2017-5879
Number of Positions
1
Department
Depot
Crewe

Overview

The UK's largest home delivery courier network, Hermes will deliver more than 260 million parcels this year on behalf of the biggest names in retail and our network of over 14,500 hard working lifestyle Couriers make this happen providing a high quality doorstep service. We employ over 2,500 people; delivering parcels to over 190 countries.

  

We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us!

 

How it feels to work for us:

Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.

The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.

Responsibilities

Reporting to the Area Manager, the Depot Manager role is the pivotal role to provide leadership and direction to the depot team. The Depot Manager position plays an influential role to liaise and network with other parts of the business such as Finance, Hubs & Trunking, HR and the Commercial teams. The role is fully responsible and accountable for the people, service, cost and quality performance of a specific depot. Driving the best operational performance for the depot will be key as the role will have full profit and loss accountability. Key to the role is improving the key performance indicators to ensure depot targets are achieved.

 

Responsibilities Include:

 

  • To create and deliver the budget and forecast as agreed with the Area Manager.
  • To develop resources within the area of accountability, manage talent and develop succession plans to ensure operational capability is sustainable.
  • To ensure the depot meets operational targets and maintains control of the cost base.
  • To constantly review operational processes to ensure depot productivity.
  • To ensure the depot offers both internal and external customers and clients the highest levels of customer service throughout the distribution process. (e.g. Field Teams & Couriers)
  • To work with the Operations team, other business units and wider Hermes team members to ensure the business is best placed to develop new products and commercial relationships with new and existing clients.
  • To lead the depot operations and admin management teams in running an effective, dynamic, process-driven and results-oriented depot network whilst being the custodian of Hermes’s integrity as a service-led organisation.
  • To optimise network performance and cost effectiveness through design and monitoring of challenging KPI’s implemented through the operational management teams. Networking with other Depot Manager’s to gain best practice
  • To provide leadership to depot teams, ensuring individuals are engaged, motivated and committed to operate as a high performance and fully accountable management team.
  • To communicate effectively with all depot staff, especially night operations, taking 24 hour responsibility for the depot under their control. To include the cover of shift as and when necessary.
  • To optimise and protect our current USP i.e. the ‘courier network’.
  • To be responsible for all Health & Safety matters in the depot.
  • To be accountable for all transport related requirements, in line with O Licence regulations.
  • To manage and control working time hours, in line with WTD and AWR.
  • To be accountable for the management of sub depot operations, inclusive of third party relationships, service criteria and rate negotiations.
  • To build, review and conduct regular performance reviews with Direct reports.
  • To lead a robust and efficient peak planning process with effective delivery.
  • To maintain compliance standards across all targeted areas, including ISO accreditation.
  • To ensure the security of site and associated procedures are adhered to at all times.
  • To ensure all financial, service and enquiry reports are completed within the agreed timescales.

Qualifications

  • Full Driving Licence.
  • CPC National certificate or equivalent.
  • Ability to evidence broad managerial experience
  • Proven skills and evidence of developing people.
  • Able to demonstrate both a commercially focused and client focused operating style.
  • Able to demonstrate leadership qualities with excellent influencing and interpersonal skills.
  • Demonstrable evidence of achieving operational management of KPI’s and SLA’s.
  • Evidence of taking ownership for results.
  • Able to evidence ‘Forward thinking’ that has helped the business succeed.
  • Able to work flexibly including ability to cover the operation 24/7.

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