We are Hermes the UK’s leading consumer delivery company handing over 270 million parcels per year with a 15% growth year on year for the last five years.
We are embarking on a journey, utilising cutting edge technology to ultimately engage our customers at every touch point in their digital experience.
As a team, we innovate and challenge the status quo to meet the needs of our broad and varied client base.
We believe that every team member will play their part in achieving the goals of the team, department and company.
As an individual, you'll have the support to grow and progress your career. We are building a learning culture, where it's safe to fail, and failures seen as learning opportunities.
We are establishing a team of skilled individuals with a passion for technology.
Working in a fast paced agile environment, using eXtreme programming and software craftsmanship principles to produce high-quality solutions at speed.
As technology is at the heart of our business, we’re looking for a talented Business Relationship Manager who can help us to push the boundaries and introduce new design ideas to continually deliver the highest level of service.
Responsible for the day to day management of IT services supporting specific business areas of the Hermes business. The role requires the holder to be the trusted IT contact for all business as usual requirements in the delivery of the IT service to specific business areas. The role will require the definition of clear SLA’s with the business functions and management of the IT service measured against the SLA.
The BRM will interface with various client Support teams including Service Desk, and Major Incident Management.
It is Customer facing – the SDM will be located with the clients IT team. Attention to detail and Analysis of data is a requirement.
The BRM will be expected to manage escalations, get involved in High Priority Incidents, own Actions, provide input to Management reporting and run Meetings.
Service Level Agreement
The role will require you to implement procedures and practices to maintain the highest level of service, whilst continuously improving to satisfy future requirements. Candidates must be customer focused and enjoy the daily challenge of working in a demanding environment.