Hermes Parcelnet

  • Operational Development Manager

    Town/City Morley
    Posted Date 5 months ago(20/12/2017 13:56)
    Job ID
    Number of Positions
    Central Services
  • Overview

    The UK's largest home delivery courier network, Hermes will deliver more than 260 million parcels this year on behalf of the biggest names in retail and our network of over 14,500 hard working lifestyle Couriers make this happen providing a high quality doorstep service. We employ over 2,500 people; delivering parcels to over 190 countries.


    We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us!


    How it feels to work for us:

    Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.

    The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.




    The role of the Operational Development Manager is to aid in the design and implementation of new operational products, processes, services and systems for the Hermes Operational Network. You will be expected to project manage, in some cases design and/ or implement operational improvements into the hub, depot and delivery network until steady state. The development of the network may include the installation of new systems and processes to improve the overall performance of the network.


    You'll have accountability for specific tasks such as:

    • To create and implement robust innovative operational solutions to meet business needs
    • To collaborate with Business Owners, Subject Matter Experts and Developers to deliver effective working solutions.
    • To effectively communicate and liaise with Sponsors and all stakeholders.
    • To apply agile methods in developing and implementing new products and services within the network.
    • To project manage operational developments, and to measure and monitor solution performance.
    • To manage the implementation of new operational processes and systems, from initial inception of ideas through to handover of the live operation.

    We offer you:

    • Full training along with a supported induction process
    • 26 days holiday plus Bank holidays
    • Car or Cash Allowance of £6k
    • Bonus potential of up to 20% with a 50/50 split (Profit Achievement/Personal Performance)
    • Pension scheme of up to 5% matched by Hermes
    • Private Healthcare
    • Income Protection
    • Life Assurance



    • Experience of logistics operations and developing customer solutions.
    • Experience of project planning and managing multiple projects.
    • Excellent organisational skills.
    • Understanding of supply chain and related processes.
    • Advanced data manipulation and modelling / costing techniques skills.
    • Advanced Microsoft Office skills, as well as Visio and Project.
    • Excellent communication skills and the ability to influence at all levels.
    • Full clean UK driving license.
    • Must be willing to travel.


    Hermes isn't just about parcels, it's about people and being part of a team. Building those key relationships internally and externally, delivering an excellent customer service experience. If you are self-motivated, thrive on daily challenges and enjoy working as part of a team, we want you to be part of Hermes!








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