Hermes Parcelnet

Contractor Manager - North

1 month ago
Job ID
2017-6138
Number of Positions
1
Department
Field Team

Overview

The UK's largest home delivery courier network, Hermes will deliver more than 260 million parcels this year on behalf of the biggest names in retail and our network of over 14,500 hard working lifestyle Couriers make this happen providing a high quality doorstep service. We employ over 2,500 people; delivering parcels to over 190 countries.

  

We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us!

 

How it feels to work for us:

Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.

 

The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.

Responsibilities

Reporting into the Senior Contractor Manager this role is responsible for sourcing, selecting and implementing HAD contractors across the Hermes UK Delivery Network. Working with the Delivery Planning Team, Field Teams and Depot Network you will identify the need to supply HAD solutions, create a standard were HAD Contract solutions are managed, plan and control to achieve the agreed service and cost criteria to our final customers. You'll ensure the management controls are both in Depot and Field are trained, implemented and reviewed where the HAD solution operates.

 

Key Responsibilities:

 

  • Sourcing, selecting and implementing HAD contractors across the Hermes UK Delivery Network.
  • Conduct periodical service reviews with Contractors to ensure service targets are met and maintained.
  • To ensure the contractual, legal and procurement processes are followed and developed, when implementing HAD Contractors for delivery and for sub depot management
  • Maintenance of individual Contractor records including back-up solutions.
  • Responsible for all aspects of Contractor Pay and negotiation to ensure they are fair, consistent and cost effective for the company.
  • Represent the Company through personal contact with our Clients who use the Hermes distribution network for the delivery of their products to their Customers.
  • To liaise with the Depots and Field to ensure the agreed service levels are established and maintained to provide a consistent quality service to the Contractors, Sub Depots and Couriers.
  • To continually assess and develop the HAD Model to ensure it meets our client and end customer demands.

 

 

Qualifications

The ideal candidate will have previous people-management experience with a particular emphasis on relationship management. An effective and influencial communicator at all levels you will be able to demonstrate competent negotiation skills have a problem solving mindset and an ability to plan effective contingencies and solutions.

 

Hermes isn’t just about parcels, it’s about people. Building those key relationships, delivering excellent customer service and leading, supporting and motivating teams are the attributes we are looking for to support our growing business.

 

 

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