Hermes Parcelnet

Courier Recruitment Advisor

1 week ago
Job ID
Number of Positions
Operational Management


Award winning Hermes is the largest UK courier delivery service projected to handle 251 million parcels this year. We employ over 2,000 people, have over 12,000 self-employed couriers and deliver parcels to over 190 countries. We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us!


How it feels to work for us:

Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance. The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.


Reporting to the Courier Recruitment Network Manager you will provide business support by developing and implementing effective recruitment practice, coordinating day-to-day courier recruitment activities and communications to help facilitate the optimisation of quality of service. Look at best working practices, SOP’s and the full end-to-end recruitment process.


You'll have acountability for specific tasks such as:


  • Lead, drive and oversee and delivery of the attraction, selection and on-boarding of Couriers across the network.
  • Ensure a clear understanding of volume and courier numbers are analysed and resource requirements are met.
  • Ensure the delivery of best practice procedures are adhered too and all recruitment selection tools are used in line with company policy.
  • Ensure compliance measures are met and all candidates have a great experience with Hermes that enhances the brand for future self-employed couriers.
  • Produces a strategy for candidate pipeline development and sourcing by utilising all available tools, including but not limited to company website,  social media, job boards, employee referral program, recruiting tools and third party assistance
  • Update all metrics and send weekly and ad-hoc courier recruitment updates and communications to the relevant stakeholders.
  • Challenging standards and develop solutions that improve efficiency and quality courier recruitment.
  • Manage the relationships with Regional Planners in order to gain insight into hard to recruit areas and collate weekly job advertising requests.
  • Manage the relationships with external Job Board providers.
  • Assist in designing and running geo-targeted attraction campaigns and documenting results and best practices.
  • Monitor and manage the budget relating to purchases associated with courier recruitment and carry out required spend analysis.
  • Upskilling Field Managers on recruitment techniques.


You will have the passion, drive and confidence to work cross functionally across the region as part of a growing team.  


Essential Skills for the role:


  • Previous recruitment experience with a particular emphasis on transactional and operational.
  • Planning short and long term recruitment activity and ensuring the management of others to achieve the overall goal
  • Confidence in communicating and escalating problems before they arise and helping to identify solutions to mitigate
  • Passionate about company image and committed to professional experience for all our candidates.
  • Professional appearance, articulate and able to communicate confidently at all levels.
  • Competent in negotiation skills.
  • The ability to handle multiple and/or complex tasks with evidence of successful outcomes
  • Strong MS Office experience; particularly MS Excel
  • Ability to identify trends and problem solve

We offer you:

  • Full training along with a supported induction process
  • 26 days holiday plus Bank holidays
  • Pension scheme of up to 5% matched by Hermes
  • Income Protection
  • Life Assurance
  • Retail discounts and incentives


Hermes isn't just about parcels; it's about people and being part of a team. Building those key relationships internally and externally, delivering an excellent customer service experience. If you are self-motivated, thrive on daily challenges and enjoy working as part of a team, we want you to be part of Hermes!



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