Hermes Parcelnet

Night Shift Manager

Town/City Bolton
Posted Date 1 month ago(18/01/2018 12:14)
Job ID
Number of Positions


Award winning Hermes is the largest UK courier delivery service projected to handle 251 million parcels this year. We employ over 2,000 people, have over 12,000 self-employed couriers and deliver parcels to over 190 countries.


We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us!


How it feels to work for us:

Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.

The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.


Fully accountable for the performance of the shift whilst proactively seeking ways to improve cost, service & operational efficiency. Ensure all resources including third party are managed, planned and controlled to achieve the agreed service levels.



  • To manage all areas of the night warehouse sortation in an efficient cost effective manner to ensure depot key KPI’s are achieved e.g. sortation compliance, Vehicle Departure times, quality of sortation.
  • To assist the Depot Manager to manage and control the Nightshift budget in order to achieve the agreed service levels Including productivity, labour costs, overtime usage,Agency usage.
  • To deal with depot recruitment as authorised by the Depot manager to the Company standards.
  • To maintain the health, safety and welfare of all employees and visitors and control the overall security of the depot.
  • To comply with health and safety regulations by ensuring Safe Systems of work, risk assessments, accident investigations and reporting is completed and reviewed on a regular basis.
  • To ensure that the company’s policies and procedures are adhered to at all times including the management of absence, Labour Turnover etc.
  • To ensure all employees are developed within the company’s guidelines and that all necessary appraisals, reviews are maintained up to date.
  • To Performance manage direct reports through the PMS system, setting and monitoring key objectives in  the set timeline
  • To adhere to the legal requirements of the ‘O’ Licence by control & managing Wave drivers e.g Start of shift inspections, Digital card downloads etc.
  • All required MI reporting documentation is maintained to the required standard & on time.
  • To develop and maintain effective communication channels with all appropriate areas of the business especially the Day shift management and Field team relationships.
  • To ensure that the Company  security processes are maintained at all times & the control/safekeeping  of all company assets are maintained
  • To liaise effectively with  suppliers where appropriate e.g. Agencies, Next trunking


  • Management  experience
  • Must be able to work on own initiative in a pressurised environment to tight deadlines
  • PC Literate with a working knowledge of Microsoft office
  • An understanding of Transport regulations
  • Good communicator  and able to liaise at all levels
  • Numerate self-starter

  • Flexible  approach to work to meet business requirements



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