The UK's largest home delivery courier network, Hermes will deliver more than 260 million parcels this year on behalf of the biggest names in retail and our network of over 14,500 hard working lifestyle Couriers make this happen providing a high quality doorstep service. We employ over 2,500 people; delivering parcels to over 190 countries.
We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us!
How it feels to work for us:
Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.
The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.
The Regional Planner role has responsibility to plan and oversee the regional planning requirements that will ensure delivery of service in a co-ordinated approach and delivered by the field and courier team in a timely, efficient way that increases output in the region. This role will measure and improve courier recruitment through analysing the courier turnover we have and identifying ways to improve this, setting pipeline targets, measuring success and highlighting problem areas. A key area of focus will be regional round planning and around cost control. This role is depot based.
The ideal candidate will be an analytical thinker with good understanding of Excel, Word and PowerPoint and be able to create spread sheets and pivot tables. Communication is key to this role so strong presentation skills are essential as well as being an effective communicator at all levels with the ability to influence. You’ll be able to see the bigger picture and understand how good planning methodology can support the business efficiency so previous experience with planning, co-ordination, creating contingencies and solutions would be ideal. Familiarity with planning tools such as Geoplan, Map Point, Paragon, etc is desirable but not essential.
Hermes isn’t just about parcels, it’s about people. Building those key relationships, delivering excellent customer service and leading, supporting and motivating teams are the attributes we are looking for to support our growing business.