Hermes Parcelnet

  • Divisional Compliance Manager - South

    Town/City National
    Posted Date 5 months ago(02/02/2018 10:03)
    Job ID
    Number of Positions
    Field Team
  • Overview

    Award winning Hermes is the largest UK courier delivery service projected to handle 251 million parcels this year. We employ over 2,000 people, have over 12,000 self-employed couriers and deliver parcels to over 190 countries.


    We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us!


    How it feels to work for us:

    Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.

    The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.


    Reporting to the Divisional Manager, the Divisional Compliance Manager provides support in achieving operational aims and implementing process improvements. 


    You’ll have a particular emphasis on coaching, compliance and the improvement of overall service levels and working with others to ensure consistency across the network.


    You'll have accountability for specific tasks such as:

    • The Compliance Performance within the Division, working with the Regional Compliance Managers to improve & maintain agreed targets for areas such as claims, ETA & enquiries.
    • The Service and Compliance of the Sub Depot Network and process within the Division to the relevant KPI’s of Cost, Service & Compliance.
    • Key planning of the operational courier network within the division.
    • Leading the implementation within the division of projects and solutions for topics such as;  Contractors, Recruitment, Process & Technology.



    You will have the passion, drive and confidence to work cross functionally across the region as part of a growing team.  


    Essential Skills for the role:

    • Coaching, training, developing others & identifying training needs.
    • Collaboration and building relationships that influence others to get things done.
    • Managed change and continual process improvements.
    • Leading project implementation and delivery.
    • Flexibility to travel across the network therefore a current driving licence is required and you may need to be contactable out of hours to deal with urgent situations.


    We welcome applications from candidates with a background in Operations, Logistics, Sales and Retail.


    We offer you:

    • Full training along with a supported induction process
    • 26 days holiday plus Bank holidays
    • Company Car
    • Bonus potential of up to £5k per annum
    • Pension scheme of up to 5% matched by Hermes
    • Income Protection
    • Life Assurance


    Hermes isn't just about parcels, it's about people and being part of a team. Building those key relationships internally and externally, delivering an excellent customer service experience. If you are self-motivated, thrive on daily challenges and enjoy working as part of a team, we want you to be part of Hermes!


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