Hermes Parcelnet

  • Configuration Analyst

    Town/City Morley
    Posted Date 2 months ago(14/03/2018 11:09)
    Job ID
    Number of Positions
  • Overview

    We are Hermes, the UK’s leading consumer delivery company handing over 270 million parcels per year with a 15% growth year on year for the last five years.


    We are embarking on a journey, utilising cutting edge technology to ultimately engage our customers at every touch point in their digital experience.


    As a team, we innovate and challenge the status quo to meet the needs of our broad and varied client base.

    We believe that every team member will play their part in achieving the goals of the team, department and company.  


    As an individual, you'll have the support to grow and progress your career. We are building a learning culture, where it's safe to fail, and failures seen as learning opportunities.


    We are establishing a team of skilled individuals with a passion for technology. 

    Working in a fast paced agile environment, using eXtreme programming and software craftsmanship principles to produce high-quality solutions at speed.


    Role Overview


    We are looking for 2 Configuration Analysts to join us and provide day to day, super user Application support for a variety of second and third line systems including Oracle Service Cloud, Atlassian Suite, Salesforce and other bespoke applications. You will also work within the Package Management team in the development of various products including Oracle Service Cloud, Salesforce, JIRA/Confluence and other bespoke technologies.

    Other responsibilities include:

    • On-boarding new clients onto the Hermes Parcel Manager service, which includes email template set up and customization's.
    • Resolving Incident tickets based on business impact and urgency and ensure these are resolved within SLA targets.
    • Manage, prioritise and implement planned changes on products supported by the Package Management team.
    • Create and maintain system documentation, including Integration points.
    • Proactively identify faults and follow continuous improvement processes to resolve them.
    • Liaise with the IS function and wider Business Teams to ensure issues are resolved in a timely manner.
    • Support applications both in and out of hours. 
    • Create / maintain relationships with business stakeholders and third party suppliers.


    • Contributes to evolution of the products and services they support from small change up to large change
    • Works within a delivery team and is empowered to make decisions which may influence the success of projects and team objectives.
    • They are able to exercise personal responsibility and are able to plan their own work to meet objectives.
    • Is able to influence project stakeholders, customers, suppliers and peers 
    • Can work on a broad range of complex technical activities and is able to investigate and resolve issues.
    • Can select appropriate tools and techniques to achieve their goals and is able to document and communicate this effectively.
    • Quick to learn and able to apply teaching in a way that delivers immediate business benefit.
    • Maintains an awareness of developing technologies and takes responsibility for driving their own development.
    • Carries out such tasks as directed to meet the needs of the business.



    • Demonstrable commercial software development experience / configuration experience
    • Demonstrable experience of designing and developing high volume COTS products
    • Successful track record in developing quality software products and shipping production ready code / configuration
    • Experience of developing and implementing both unit and scenario tests for both existing and newly developed code bases
    • Good understanding of web services protocols (REST, SOAP, API)
    • Experience of debugging their own code
    • Proven experience of working with Version Control
    • Experience of supporting, modifying and maintaining and systems and code bases
    • Ability to break down complex problems and communicate to their peers
    • RDBMS experience – Ideally Oracle
    • Commercial Experience of both TDD and BDD
    • Understanding of Cloud Computing technologies
    • Understanding of distributed system design and message based architectures 



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