Hermes Parcelnet

Business Development Manager

Town/City Morley
Posted Date 1 month ago(13/02/2018 10:01)
Job ID
Number of Positions
Sales & Marketing


Award winning Hermes is the largest UK courier delivery service projected to handle 300 million parcels this year. We employ over 3,000 people, have over 12,000 self-employed couriers and deliver parcels to over 190 countries.


We have grown in excess of 15% each year over the past 7 years with even bigger ambitions for the future - there has never been a more exciting time to join us!


Role overview


We are looking for a Business Development Manager who can take full ownership of managing some of our key accounts. You will take complete control of our customers and be responsible for every aspect of the client (right from design through to implementation and management).


This role is very high profile within Hermes and you will be exposed to all senior people within our business, which leads to strong development opportunities.


You will work within a fast-moving and dynamic environment with a great team who have a really strong work ethos. This will give you the opportunity to work/learn from some of the best in the industry.


The role offers flexibility with a lot of freedom where you can manage your own workload.


  • Management and retention of Hermes’ key client portfolio
  • Manage the full end-to-end process with our customers
  • Drive service performance and enhance margins
  • Robust contract management
  • Maintain and manage cash-flow
  • Liaising with Operational Management to recommend workable solutions to service level recovery programmes and new initiatives (service improvement, corrective measures, ad-hoc solution design)
  • Analyse and implement change through our business and our customers’ business
  • Drive margin improvement through strong commercial acumen


  • Previous experience in an account management role
  • Retail/ecommerce/ logistics/parcel/technology background
  • Possessing industry knowledge and experience of the B2C home shopping (desirable, not essential)
  • Experience of operational cost, commercial profitability and P&L
  • Ability to work under own initiative, self-motivated, often working some unsociable hours, which will include travel
  • Ability to up sell and cross sell
  • Strong presentation skills
  • Strong business acumen
  • Relationship building skills
  • Experience of procurement and tender processes
  • Must be articulate and comfortable dealing with people at all levels


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