Hermes Parcelnet

  • Contractor Compliance Manager- North

    Town/City Morley
    Posted Date 4 months ago(14/02/2018 13:49)
    Job ID
    Number of Positions
    Field Team
  • Overview

    The UK's largest home delivery courier network, Hermes will deliver more than 260 million parcels this year on behalf of the biggest names in retail and our network of over 14,500 hard working lifestyle Couriers make this happen providing a high quality doorstep service. We employ over 2,500 people; delivering parcels to over 190 countries.


    We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us!


    How it feels to work for us:

    Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.


    The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.


    Responsible for achieving ETA targets for the region

    • poor performing or non-compliant Contractors are dealt with effectively
    • Performance is measured and communicated
    • One to one discussions with Contractors and issuing service improvements where applicable.


    Responsibility for achieving  HCEM targets for the region,

    • identify compliance failure points
    • Work with the Contractor Team to ensure that consistent offenders are dealt with in an effective manner


    Responsible for  Issuing of service improvement strikes to Contractors


    • Acting/Monitoring this is being done properly
    • Providing information to support improvement strike actions
    • Ensuring replacement of Contractors who have failed to provide agreed levels of service/compliance


    Responsible for using and communicating the  MI data daily/weekly for the region to improve service and compliance


    • Providing analysis highlighting Contractors who are not achieving required service and compliance targets to the team.


    • Drive improvements in Claims and Enquiries, ensuring enquiries are investigated and feedback on.


    • Collation of feedback and action plans driven from weekly service and operational meetings as required.



    Support the network with best practice training

    • Identify and standardize processes and procedures that are known to be effective in improving service and compliance for the Contractor team.


    Essential Requirments:


    • Previous people-management experience with a particular emphasis on support and motivation.


    • Self-motivated with a proven ability to get things done.


    • Demonstrable presentation skills and highly effective at communication and influence.


    • Problem solving and planning effective contingencies and solutions.


    • Professional appearance, articulate and able to communicate confidently at all levels.


    • Competent negotiation skills


    • Good understanding of Excel, Word and Powerpoint.


    • Ability to create spread sheets, pivot tables and presentations.



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