Hermes are embarking on a technical revolution unlike anything the company has gone through before, this is as a result of growth and demand from our customers and the fact that technology is forever evolving. We are recruiting for a Service Desk Team Lead to join our recently in-sourced Service Desk.
To tell you a little more about us, we are the UK’s leading consumer delivery specialist handing over 270 million parcels last year. We have a 15% growth year on year for the last 5 years, a result of our 2,500 hardworking and committed people.
We give you the freedom to be innovative and change is welcomed with a vision in mind to continually grow and improve our business which in turn will make our customer’s experience the best it has ever been.
Here at Hermes, you will be working in a fast paced, Agile yet down to earth environment with people who care about your development and have a real passion for the latest technology.
We are looking for someone to develop, lead, and motivate a team of dedicated on-site Service Desk and Technical Support professionals to deliver high quality end user support with outstanding customer service in-line with Ricoh contractual and commercial objectives. The working hours will be 7am-7pm Monday-Friday and individual shift patterns will be discussed at interview stage.