Hermes Parcelnet

Business Analyst

Town/City Morley
Posted Date 4 days ago(14/03/2018 16:50)
Job ID
Number of Positions


We are Hermes the UK’s leading consumer delivery company handing over 270 million parcels per year with a 15% growth year on year for the last five years.


We are embarking on a journey, utilising cutting edge technology to ultimately engage our customers at every touch point in their digital experience.


As a team, we innovate and challenge the status quo to meet the needs of our broad and varied client base.

We believe that every team member will play their part in achieving the goals of the team, department and company.  


As an individual, you'll have the support to grow and progress your career. We are building a learning culture, where it's safe to fail, and failures seen as learning opportunities.


We are establishing a team of skilled individuals with a passion for technology. 

Working in a fast paced agile environment, using eXtreme programming and software craftsmanship principles to produce high-quality solutions at speed.


Role Overview


The purpose of the role of a business analyst in the Project Delivery Team at Hermes is to work with business stakeholders to help them identify, articulate, prioritise and manage requirements for business change in a way that ensures that the desired outcomes and benefits are achieved.

The scope of the role spans people, process and technology, and work might be done pre-project, as part of a project, or even ad-hoc.

The challenge is to be able to take high-level concepts, break them down into coherent, manageable chunks, and apply an appropriate amount of structure to enable successful change in a complex business environment.


  • Work with project managers to plan the business analysis approach that meets the needs of the project’s time, cost and quality parameters
  • Assist business stakeholders in articulating their vision for a change, and their needs from it
  • Understand and articulate the high-level business impact of proposed changes and the subsequent benefit opportunity to support the creation of a case for change.
  • Understand the desired benefits of a change, identify the impacted stakeholders and users, and elicit their detailed requirements
  • Elicit, and where appropriate, challenge business stakeholders’ requirements to draw out the true business needs that sit behind any perceived needs
  • Understand the business context, organisational structures and business processes, and what changes to people, processes and technology will be required for a change to be successful
  • Measure and baseline business activity and performance to enable benefit identification and realisation planning
  • Analyse requirements to ensure clarity, consistency, alignment within a coherent structure, consistent elaboration of detail, and full traceability
  • Work with business stakeholders to prioritise requirements of greatest business value that enables solution delivery planning which focuses of features delivered in clearly scoped releases for quick and iterative realisation of the benefits.
  • Articulate objective business requirements in a manner which enables solution architects and system analysts to choose which components are most appropriate to satisfy the requirement (i.e. keep them solution agnostic)
  • Elicit ‘outline’ Non-Functional Requirements to describe the transaction volumes, users and usage patterns and growth projections a solution will need to support, in order to enable the underpinning business and IT infrastructure to be scaled appropriately
  • Document business requirements according to waterfall or agile standards, depending on the delivery method for the project
  • Gain full stakeholder approval of business requirements, identifying and resolving any conflicts between stakeholders around requirements
  • Work with business stakeholders, users and IT colleagues to facilitate the design of to-be business processes
  • Support business users in developing UAT test cases and scripts, and in designing training and rollout plans
  • Understand and articulate the business impact of any proposed changes to the solution in delivery
  • Be able to understand and explain technical/architectural concepts to business stakeholders


  • A structured and self-disciplined approach to work; effective at managing own time with good planning skills
  • Worked as a BA on several projects of varying size and complexity throughout the full project delivery lifecycle
  • Workshop planning and facilitation
  • Familiarity with a variety of Business Analysis tools and techniques:
    • Requirements elicitation
    • Requirements prioritisation
    • Requirements management
    • Requirements traceability
    • Benefits identification, planning and realisation
  • Documentation – requirements documents, requirements lists, impact analyses, gap analyses, business rules
  • Business Modelling – context diagrams, activity diagrams, process diagrams
  • Stakeholder analysis and management, including third parties, suppliers and clients
  • Must be able to discuss complex issues in a plain and concise manner
  • Ability to thrive in a fast-paced, agile environment
  • Self-motivated, proactive and drives for action and results. Has the ability to cope with pressure and problems
  • Willingness to stretch themselves and continually improve their skills and knowledge
  • Must be a team player, contributing knowledge and expertise to all aspects of work carried out by the department as required to achieve department and corporate objectives. Good at building relationships across the business
  • Knowledge of potential sources of risk and their impact on project success, combined with good problem solving skills
  • An ability to identify, analyse and quickly assimilate information is essential. Must be capable of researching complex issues with minimal direction and be able to assist in the production of well-argued recommendations
  • Continually seeking improvements and encouraging innovation in others while responding positively to change. Helps create an environment where future needs are identified and new ideas encouraged


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