The UK's largest home delivery courier network, Hermes will deliver more than 260 million parcels this year on behalf of the biggest names in retail and our network of over 14,500 hard working lifestyle Couriers make this happen providing a high quality doorstep service. We employ over 2,500 people; delivering parcels to over 190 countries.
We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us!
How it feels to work for us:
Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.
The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.
The First Line Manager role will be fully accountable for a zoned area such as In feeds, Out feeds, Manual Sortation or International/Relabel, Returns & Assets. The purpose of this role is to manage and monitor performance, compliance, Health & Safety and hygiene in allocated Zone.
You will utilise all M.I reports to ensure service levels and SLAs are achieved both client and Hubs and be responsible for accurate reporting and building plans for improvements to Shift Managers. This role is to cover the night shift.
You'll have accountability for specific tasks such as:
We offer you:
You will have the passion, drive and confidence to work with the depot and across the Team.
Essential Skills for the role: