Hermes Parcelnet

  • First Line Manager

    Town/City Warrington
    Posted Date 3 months ago(20/03/2018 14:02)
    Job ID
    Number of Positions
  • Overview

    The UK's largest home delivery courier network, Hermes will deliver more than 260 million parcels this year on behalf of the biggest names in retail and our network of over 14,500 hard working lifestyle Couriers make this happen providing a high quality doorstep service. We employ over 2,500 people; delivering parcels to over 190 countries.


    We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us!


    How it feels to work for us:

    Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.

    The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.


    The First Line Manager role will be fully accountable for a zoned area such as In feeds, Out feeds, Manual Sortation or International/Relabel, Returns & Assets. The purpose of this role is to manage and monitor performance, compliance, Health & Safety and hygiene in allocated Zone.


    You will utilise all M.I reports to ensure service levels and SLAs are achieved both client and Hubs and be responsible for accurate reporting and building plans for improvements to Shift Managers


    You'll have accountability for specific tasks such as:


    • Ensure productivity levels are maximised on Inbound / Outbound areas through KPI management
    • Achieve the highest possible throughput via automated sorters
    • Monitor and implement safe trailer loading with a view to removing any possible damage to customer orders but still optimising trailer fills
    • Carry out daily yard checks to ensure inbound and outbound goods are being identified
    • Close Management and support of Section Leader to ensure key targets are met
    • Monitor & manage sickness, absence and holiday levels
    • Ensure that all required reporting documentation/manifests are maintained to the required standard & timescales

    We offer you:

    • Full training along with a supported induction process
    • Bonus based on personal and company performance
    • 26 days holiday plus bank holidays
    • Hermes pension up to 5%
    • Income Protection
    • Life Assurance


    You will have the passion, drive and confidence to work with the depot and across the Team.


    Essential Skills for the role:


    • Experience of Distribution Management
    • Key understanding of KPI’s and their drivers
    • Ability to succeed in a fluid and fast moving environment
    • Must be able to work on own initiative in a pressurised environment
    • Great Motivational Skills
    • Effective in cross functional working
    • PC Literate with a working knowledge of Microsoft office
    • Effective communicator – able to liaise at all levels
    • Flexible approach to work.


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