Hermes Parcelnet

  • Lead Business Analyst

    Town/City Morley
    Posted Date 1 month ago(18/05/2018 10:12)
    Job ID
    Number of Positions
  • Overview

    The purpose of the role of a Lead Business Analyst is to provide strategic direction and leadership to the Business Analysis team to drive high levels of performance ensuring a highly adaptable, cost effective service can be provided to the organisation.

    As a management role it will supply appropriate levels of Business Analyst resource in response to project demand and portfolio priorities, in line with company strategy.

    The Lead Business Analyst is an advocate for business analysis and change, promoting the value that it adds to Hermes across partners and key stakeholders. It is responsible for the continuing development of the business analysis approach ensuring relevance and quality of application across the team.

    The business analysis function, within the Project Delivery Team at Hermes, works with business stakeholders to help them identify, articulate, prioritise and manage requirements for business change in a way that ensures that the desired outcomes and benefits are achieved.

    The lead business analyst will lead the research of complex issues or cross functional initiatives with minimal direction and be able to assist in the production of well-argued recommendations for change.

    The scope spans people, process and technology, and work might be done pre-project, as part of a project, or even ad-hoc.

    The challenge is to be able to take high-level concepts, break them down into coherent, manageable chunks, and apply an appropriate amount of structure to enable successful change in a complex business environment.


    • To work closely with Senior Management to understand the current and future portfolio of work and to ensure that the skills and staffing levels within the business analysis team are appropriate in terms of available resource and skillset to support the portfolio.
    • Maintain effective resource planning to enable the correct skill sets to be allocated to projects and programmes.
    • Responsible for the recruitment of Business Analysts on both a permanent and contract basis in line with business needs and within specified budgetary constraints.
    • Provision of business analysis resource estimates to the business to aid appropriate portfolio planning decisions to be made.
    • Define Business Analyst objectives, conduct regular 1:1s to monitor performance and provide clear direction and feedback to contribute to improve quality of output, conduct mid and end of year performance reviews to formally measure performance against objectives.
    • Identify team training/development requirements and support professional and personal development via provision of appropriate training, assignment to relevant tasks/projects to enhance and develop specific skills and recommendation of development activities to be managed by the individual Business Analyst.
    • Anticipate and plan future team training and development in line with developments in company and/or industry changes in approach to business analysis tools and techniques.
    • Responsible for the maintenance and continuous improvement of business analysis standards, processes, tools and techniques.
    • Provision of quality assurance for analysis processes and documentation provided to projects and programmes.
    • Initiation of activities within the business analysis team to identify and implement improvements to analysis processes, procedures, standards & templates.
    • Provide expertise in the form of guidance, coaching and mentoring to support team members and maintain high quality standards.
    • Understand the business drivers to elicit stakeholders’ goals and objectives and desired benefits from the change.
    • Work with project managers to identify, scope, plan appropriate business analysis activities that meet the needs of the project’s time, cost and quality parameters.
    • Lead the business analysis of a project, and direct and manage other business analysis resources.
    • Provide business analysis coaching and mentoring.
    • Peer review own and colleagues business analysis deliverables.
    • Understand the business context, organisational structures and business processes, to identify the areas of opportunity, and accurately diagnose the business problem
    • Understand and articulate the high-level business impact of proposed changes and the subsequent benefit opportunity to support the creation of a case for change.
    • Measure and baseline business activity and performance to enable benefit identification and realisation planning
    • Elicit ‘outline’ Non-Functional Requirements to describe the transaction volumes, users and usage patterns and growth projections a solution will need to support, in order to enable the underpinning business and IT infrastructure to be scaled appropriately
    • Identify what changes to people, processes and technology will be required for a change to be successful
    • Elicit, and where appropriate, challenge business stakeholders’ requirements to draw out the true business needs that sit behind any perceived needs
    • Analyse requirements to ensure clarity, consistency, alignment within a coherent structure, consistent elaboration of detail, and full traceability
    • Work with business stakeholders to prioritise requirements of greatest business value that enables solution delivery planning which focuses of features delivered in clearly scoped releases for quick and iterative realisation of the benefits.
    • Articulate objective business requirements in a manner which enables solution architects and system analysts to choose which components are most appropriate to satisfy the requirement (i.e. keep them solution agnostic)
    • Gain full stakeholder approval of business requirements, identifying and resolving any conflicts between stakeholders around requirements
    • Work with business stakeholders, users and IT colleagues to facilitate the design of to-be business processes, and system solutions, considering how they will be tested and transitioned into live service, and assess the impact of any proposed changes during delivery.
    • Understand and explain technical/architectural concepts to business stakeholders


    Core Skills and Competencies

    • Resource management
    • Team leadership
    • Coaching and supporting others
    • Business Modelling – context diagrams, activity diagrams, process diagrams
    • Stakeholder analysis and management, including third parties, suppliers and clients
    • Workshop planning and facilitation
    • Familiarity with a variety of Business Analysis tools and techniques:
      • Requirements elicitation
      • Requirements prioritisation
      • Requirements management
      • Requirements traceability
      • Benefits identification, planning and realisation
    • Documentation – requirements documents, requirements lists, impact analyses, gap analyses, business rules
    • Presentation construction and delivery
    • Excellent communication skills (verbal, written/listening, presentation) including the ability to communicate to both technical and business colleagues - must be able to discuss complex issues in a plain and concise manner.
    • Knowledge of potential sources of risk and how to mitigate their impact on project success
    • An ability to identify, analyse and quickly assimilate information is essential.
    • Continually developing BA ways of working – challenging positively.
    • A structured and self-disciplined approach to work; effective at managing own time with good planning skills.
    • A can-do attitude, with enthusiasm and resilience
    • Good at building positive working relationships throughout the business.
    • Responds positively to change
    • Ability to thrive in a fluid environment and cope with pressure and problems
    • Self-motivated, proactive and drives for action and results.
    • Willingness to step outside of comfort zone and continually improve skills and knowledge.
    • Good listening skills, clarifying and challenging where required.
    • Must be a team player, contributing to all aspects of work carried out by the department and collaborating as required to achieve department and corporate objectives.


    Qualifications and Experience

    • Experience of managing and developing a business analysis team.
    • Experience as a BA on complex and large cross-functional change programmes throughout the full project delivery lifecycle.
    • Experience of business change (people, process AND technology) projects and initiatives
    • Experience in a variety of elicitation, analysis and presentation techniques
    • Experience of projects from inception, through implementation and review
    • Experience in Waterfall, Iterative and Agile frameworks would be advantageous
    • Business analysis accreditation (desirable)


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